Terms of Service

These Terms of Service (the “Terms”) form a binding agreement between you (or the legal entity you represent — collectively “Customer”) and Starvox Labs Pvt. Ltd., operator of the Converlane platform (“Converlane”, “we”, “us”). By creating an account, calling our APIs, or embedding our voice or meeting agent into a third-party product, you accept these Terms and our Privacy Policy.

If you accept these Terms on behalf of an organisation, you represent that you have authority to bind that organisation. If you do not have such authority, do not use the service.

You are responsible for keeping your account credentials and API keys confidential. Any activity carried out under your keys, including charges and any abuse of third parties, is your responsibility. You agree to:

• Provide accurate registration information and keep it current.
• Rotate API keys if you suspect compromise, and notify us within 24 hours.
• Maintain reasonable security around the systems where keys are stored (no client-side embedding of secret keys, no committing keys to public repositories).
• Not share a single account between multiple unrelated organisations. Each tenant should have its own workspace.

You may not use Converlane to:

• Spam or harass.No unsolicited bulk calls. No repeated calling of a number that has asked not to be contacted. No conduct that would constitute harassment under the law of the recipient’s jurisdiction.
• Make illegal robocalls. Outbound calling in India must comply with the TRAI TCCCPR 2018 regulations and applicable DLT registration. Outbound calling to the US must comply with the TCPA and applicable FCC rules. Outbound calling to the EU/UK must comply with the ePrivacy Directive and PECR. Compliance is your responsibility.
• Impersonate. No deceptive impersonation of an individual, organisation, or government body. The voice agent must identify itself as an AI when asked, and you must configure disclosure prompts as required by local law.
• Generate harmful content. No CSAM, no targeted harassment of a named individual, no content designed to incite violence, no fraud or phishing.
• Reverse engineer. No attempt to extract weights of the underlying models, no scraping of our APIs to train competing models, no circumvention of rate limits or auth.

We may suspend any account that is, in our reasonable judgement, materially violating this section. We will notify you of the suspension and the reason where lawful and safe to do so.

The service combines several real-time third-party providers (Google Gemini, LiveKit, our voice carrier, Twilio, Razorpay). Voice quality, latency, and call connect rate depend on factors outside our direct control: the caller’s network, the carrier’s interconnect, the model provider’s API, and DLT/regulatory throttling. We do not warrant any specific level of voice quality.

AI outputs (transcripts, summaries, sentiment, intent, generated speech) can be wrong, incomplete, or unsuitable for a given decision. The voice agent is not medical, legal, financial, or tax advice. Customer is responsible for human review of AI output where the consequence of an error matters.

The service is not designed for life-safety, emergency response, or any use where failure could result in death, personal injury, severe environmental damage, or significant financial loss.

• Pay-as-you-go (PAYG). Voice minutes, meeting minutes, and AI tokens are debited from your prepaid wallet at the rates published in your dashboard at the time the resource is consumed.
• Subscriptions. Monthly or annual plans are billed in advance via Razorpay. Prices exclude applicable GST, which is added at checkout.
• Free tier. Includes 30 minutes of meeting agent time per calendar month. Unused meeting minutes do not roll over. The free tier may be modified or discontinued with 30 days’ notice.
• Late payment. If a subscription invoice is unpaid for more than 7 days after the due date, we may suspend the service. If unpaid for more than 30 days, we may terminate the account in accordance with §8.
• Price changes.We will give you at least 30 days’ notice of any price increase, by email and in-app banner. Increases apply at the start of your next billing cycle.

You may cancel any subscription at any time from your dashboard or by emailing billing. Refund eligibility, including the 14-day window for new subscriptions and the 90-day wallet-balance window for PAYG, is governed by our Refund Policy.

Your content stays yours.Call audio, transcripts, custom prompts, uploaded knowledge bases, voice samples, and generated dashboards (collectively, “Customer Content”) are owned by you or your end users. You grant Converlane a worldwide, non-exclusive, royalty-free licence to host, transmit, transcribe, summarise, embed, and display Customer Content solely to provide the service to you. This licence ends when you delete the content (subject to backup retention windows).

Our platform stays ours. The Converlane platform, its source code, model fine-tunes, dashboards, brand assets, and documentation are the property of Starvox Labs Pvt. Ltd. or its licensors. Nothing in these Terms transfers any of those rights to you.

Feedback. If you send us product feedback, we may use it freely without obligation to you.

You may terminate this agreement at any time by deleting your account at /settings/delete. We may terminate this agreement, on 7 days’ written notice, if you breach these Terms and fail to cure the breach within that period. We may terminate immediately and without notice if you (a) materially breach §3 (Acceptable use), (b) become insolvent, or (c) use the service to cause demonstrable harm to a third party.

On termination: your access ceases immediately; for 30 days afterwards, your data remains exportable; thereafter, it is deleted in line with the Privacy Policy. Pre-paid wallet balances are refundable per the Refund Policy.

During the course of this agreement, each party may disclose to the other information that is non-public and identified, or reasonably should be understood, as confidential (“Confidential Information”). Examples include: our pricing terms, our product roadmap, your business plans, your customer lists, and the contents of your Customer Content. Each party will: (a) use the other’s Confidential Information only to perform under these Terms; (b) protect it with at least the same care it uses for its own information of a similar nature, and never less than reasonable care; and (c) limit access to those of its employees, contractors, and advisors who have a need to know and who are bound by comparable confidentiality obligations.

The above does not apply to information that is or becomes public through no fault of the receiving party, was lawfully known before disclosure, is independently developed without use of the discloser’s information, or is required to be disclosed by law or court order — provided that the receiving party gives prompt notice and reasonable cooperation in seeking a protective order, where lawful.

Where you use the service to process personal data of your end users (callers, meeting participants, leads), you act as the data controller and we act as your processor. Our Privacy Policy sets out the technical and organisational measures we apply, the sub-processors we use, and the international transfers involved. On request, we will sign a Data Processing Addendum (with EU SCCs and UK IDTA addendum where relevant); contact krishal@advisio.inwith subject line “DPA request”.

You warrant that you have a lawful basis to provide end-user personal data to the service, that any required consents have been obtained, and that you will respond to end-user data-subject rights requests in good faith. We will assist you in responding, at your reasonable cost where the law permits cost recovery.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE FULLEST EXTENT PERMITTED BY LAW, VAANILABS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY OF AI OUTPUT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE AGAINST ALL ATTACKS.

TO THE FULLEST EXTENT PERMITTED BY LAW, VAANILABS’ AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE TOTAL FEES PAID BY YOU TO VAANILABS IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

IN NO EVENT WILL VAANILABS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS APPLY REGARDLESS OF THE LEGAL THEORY OF LIABILITY.

The above limits do not apply to liability that cannot be excluded under applicable law, including liability for death, personal injury caused by negligence, fraud, or gross negligence.

By Customer. You will defend, indemnify, and hold harmless Converlane and its affiliates from any third-party claim arising out of: (a) your breach of §3 (Acceptable use), (b) your Customer Content infringing third-party rights, or (c) your use of the service in violation of applicable law.

By Converlane.We will defend, indemnify, and hold you harmless from any third-party claim alleging that the service, as provided by us and used in accordance with these Terms, infringes that third party’s intellectual-property rights. Our maximum aggregate liability under this clause is capped per §10.

The indemnified party must notify the other promptly in writing of any claim, give the other sole control of the defence (with reasonable consultation), and provide reasonable cooperation.

These Terms are governed by the laws of India, without regard to conflict-of-laws rules. Subject to §13, the courts at Mumbai, Maharashtra have exclusive jurisdiction over any dispute that is not arbitrable.

Any dispute arising out of these Terms will first be addressed by good-faith negotiation between authorised representatives of the parties for at least 30 days. If unresolved, the dispute will be referred to binding arbitration under the Indian Arbitration and Conciliation Act, 1996 by a sole arbitrator mutually appointed; the seat and venue of arbitration will be Mumbai; the language will be English. Either party may seek injunctive relief from a court of competent jurisdiction to protect its intellectual-property rights or confidential information without first arbitrating.

We may update these Terms from time to time. The “Last updated” date at the top of this page always reflects the current version. Material changes will be announced by email and via an in-app banner at least 14 days before they take effect. Your continued use of the service after the effective date constitutes acceptance of the new Terms.

For legal notices and questions about these Terms, write to krishal@advisio.inwith the subject line “Legal”. Postal mail to Starvox Labs Pvt. Ltd. can be sent via our contact page.