01
CUSTOMER EXPERIENCE
Your front line, always ready.
Handle incoming enquiries, answer common questions from your knowledge base, and pass the right details to your team.
Explore this workflowFOR TEAMS ACROSS AUSTRALIA & NEW ZEALAND
Every
conversation.
A clear next step.
Answer calls, qualify enquiries, and turn meetings into action. Give your customers a great conversation — and your team more time.
Built around your workflow. Start with a focused pilot.
MORE HUMAN TIME. LESS BUSYWORK.
Converlane agentEvery detail, connected.
Enquiry → context → next stepExample
Calls answered
Be there when opportunity calls.
Enquiries qualified
Give your team the right context.
Meetings captured
Turn conversations into next steps.
Follow-ups handled
Keep things moving after the call.
MEET YOUR NEXT TEAMMATE
Good conversations.
Useful outcomes.
See how an agent can help with the everyday conversations that keep your business moving. Then try a live call for yourself.
See it with your workflowILLUSTRATIVE CONVERSATION
Hi, do you have time for a consultation next week?
c
Happy to help. What would you like to discuss, and which day suits you?
Capture the details. Route to the right person.
ONE PLATFORM. ROOM TO GROW.
Wherever your customers
need a conversation.
From the first enquiry to the final follow-up, choose the work you want your agent to take on.
02
SALES & OPERATIONS
More intent. Less admin.
Qualify leads, check availability, and support booking workflows without another round of back-and-forth.
Explore this workflow03
MEETINGS & COLLABORATION
Meetings that move things on.
Present information, capture the conversation, and keep decisions and follow-ups close to the work.
Explore this workflowBUILT AROUND YOUR BUSINESS
Your process.
A little more possibility.
Keep the knowledge, systems, and people that make your business yours. Give them an agent that helps.
Let’s map your first workflow- 01
Start with one useful job
Choose a conversation that matters. Define what a good outcome looks like and when a person should step in.
- 02
Connect the context
Add your knowledge and approved tools. Set the agent’s voice, instructions, and boundaries.
- 03
Test together. Then go live.
Try real scenarios, review the results, and refine the experience before expanding to more workflows.
Clear controls
Scope access to the tools and information each agent needs.
Your rules, your workflow
Configure instructions and review how your agent handles conversations.
People in the loop
Define when to escalate, transfer, or ask your team for help.
What can Converlane do for my business?
Start with a workflow that takes time away from your team: answering incoming calls, capturing enquiries, arranging bookings, or recording meeting decisions. We’ll scope the agent around your process, tools, and escalation rules.
Will it work with our existing tools?
Converlane supports workflows that use calendars, CRM records, email, and knowledge sources. In your demo, we’ll check the integrations you use and explain what needs to be connected or configured.
Can a person take over?
Yes. You can configure escalation and call transfer rules so the agent can hand the conversation to your team. Availability and transfer destinations are part of your setup.
Which languages are supported?
The voice stack supports English, French, German, Portuguese, Italian, and Spanish. Available languages depend on the models loaded in your deployment. We’ll confirm voice quality and availability for your use case before launch.
Where is our data processed?
This depends on your deployment and the providers used by your workflow. We’ll review hosting regions, retention, access controls, and provider processing with you during setup. Contact us before sharing sensitive or regulated information.
What does it cost to get started?
Pricing depends on call volume, integrations, and deployment needs. Book a demo and we’ll help define a pilot with a clear scope and cost before you commit.
YOUR NEXT STEP
Less chasing.
More getting
things done.
Tell us a little about your team. We’ll show you where an agent could help and shape a pilot around your business.
- A demo focused on your workflow
- Time to discuss your integrations
- A clear next step, at your pace
Let’s meet your business.
A few details, and we’ll take it from here.